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Services |
CUSTOMER
SERVICE
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Riverdale's customer service function is to focus on your day to day needs. This group is made up of people who are not sales people, but custodians of your account. Their objective is to focus on your products and supply goals. Though we have a number of people to service your account, our Customer Service Manager will personally communicate, organize and oversee the day to day functions. For a better understanding of how she feels about
her responsibilities please click below.
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here for more information
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TECHNICAL
SUPPORT
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Riverdale does much more than provide you with color. As a part of our commitment to your success with liquid color we will provide you with technical support that will ensure proper set-up, handling, and inventory control of liquid color. After the initial set-up, technical representatives will periodically call and check on clients to guarantee customer satisfaction and to trouble shoot any customer concerns. Our technical support representatives have over twenty years in manufacturing experience and are willing to train your personnel in all aspects of liquid color usage. For a more detailed overview of our technical support please check below.
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here for more information
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TRAINING
CENTER
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The customer training center was established at Riverdale as an extension of our technical support function. We would offer extensive training courses to our customers in order to help them understand better the complex issues related to coloring plastics. The courses would be tailored to specific needs and requirements of the customers.
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here for more information
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CUSTOMER'S INFO CENTER
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Riverdale's Customer Info Center is an interactive tool that puts real time information right to your fingertips. Info Center services range from the ability to submit requests for service online, check on the status of a recent request, or find prices for your products. It is all customized to your specific needs and will save you time and effort by keeping you up-to-date and being available whenever you need it.
The Info Center also has a built-in search engine that allows you to look for a specific product sample, the amount sent, tracking number and other relevant information. All information is password-protected and access is given only to authorized personnel chosen by each customer.
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here for more information
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